Refund Policy

At Red Square Animation, customer satisfaction is our top priority. We strive to provide high-quality digital products and a smooth purchasing experience. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

Due to the nature of digital products, all sales are generally final and non-refundable. However, we understand that exceptional situations can arise. Refund requests may be considered under the following conditions:

• Technical Issues: If the product is defective or fails to work as described and we are unable to resolve the issue within a reasonable timeframe.

• Duplicate Purchase: If you accidentally purchase the same product more than once.

• Incorrect Product: If you were charged for the wrong product due to a system error or mislabeling on our part.

To be eligible for a refund, you must contact us within 7 days of your purchase and provide:

• Your order number

• The reason for your request

• Evidence of the issue (e.g., screenshots, error messages)

Non-Refundable Situations

We do not offer refunds in the following scenarios:

• You changed your mind after the purchase

• You lack the technical ability to use the product

• You misunderstood the product description or functionality

• You did not read the product requirements or compatibility notes

• You request a refund after downloading or accessing the product

How to Request a Refund

To request a refund, please email us at [] with your order details and a clear explanation of the issue. Our support team will review your request and respond within 3 business days.

Final Decision

All refund decisions are made at our discretion. If a refund is approved, it will be processed to your original payment method within 5-10 business days.